ICE002 - Defining and Managing Project Requirements & Project Communications and Stakeholder Management

Course Description

The first two days of the course focus on the requirements management process. Using an exercise taken from a real-life project, participants will learn how to define the problem, assess its business impact, and identify and manage stakeholders' expectations. Participants will use elicitation tools and techniques to discover the underlying requirements that contribute to solutions that produce desired outcomes. Through the use of techniques for clarifying expected deliverables and discovering overlooked requirements, participants will be better prepared to work on projects characterized by uncertainty and high levels of change. The course will cover requirements verification, traceability, and change management techniques for both predictive and agile project environments. Participants will discover different ways to present requirements to stakeholders to maximize comprehension and encourage feedback.

This part of the course is designed to provide participants with an understanding of the complexity of managing stakeholders and project communications. We will cover the processes, tools, and techniques of Project Communications Management and Project Stakeholder Management as presented in the Project Management Institute's (PMI ®), A Guide to Project Management Body of Knowledge®. Participants will learn through the application of a case study and hands-on exercises.

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Business & Education #92

This course provides education and training on corporate policy and core operational activities involving Indigenous peoples in order to gain long-term sustainable benefits from economic development projects.

Learning Outcomes 

Learners will gain practical skills to:

• Utilize an enterprise requirements management framework and processes.
• Identify impacted stakeholders and discover and define their real problems.
• Realize and uncover real requirements using various methods and tools.
• Create appropriate questions to ask in surveys, interviews, job shadowing, and JAD sessions.
• Discover functional requirements that deliver business value.
• Document requirements clearly using standard formats, including user stories and case studies.
• Analyze, verify, and control changes to requirements.
• Use a hierarchical solution selection process to build a foundation for future requirements.
• Conduct financial analysis of proposed solution(s) to maximize benefits realization.
• Prioritize, select, and present the best requirements solutions to problems/opportunities and transfer practical requirements management methodology back to the workforce.
• Use the terminology and processes of stakeholder and communications management.
• Prepare a project or program communications management plan.
• Use the tools of stakeholder analysis.
• Learn tools and develop strategies for managing and monitoring stakeholder engagement.
• Learn tools and develop strategies for managing project communications.

Skills & Competencies

• Identify stakeholders and their expectations
• Tools of stakeholder analysis
• Assumptions
• Plan stakeholder management
• Communication skills
• Productive meetings
• Active listening
• Meeting intent
• Practice chair session

Summary

• Number of hours: 3.5 hours/day x 4 days = 14 hours

• Assessment: Attendance and participation are mandatory for all four sessions and are monitored by the facilitator. Lack of attendance and/or participation may affect the learner's successful completion of the course. Successful completion of the course involves achieving 80% on the Final Quiz.

• Previous education required: The prerequisite for this course is Project Management Essentials. The remaining badges of the Project Management MicroCertificate can be taken in any order.

• Delivery: Hybrid course with online modules and remote learning (Four half-day Zoom meetings).

• Completion timeline: You will have access to the course for one week from the last scheduled course date.

FAQ's

Is this course for everyone?

• Yes, this course is relevant to all people from all walks of life. The learners' life experiences will influence how they experience the course.

Some individuals and organizations may be GST-exempt.

• First Nations University of Canada is situated on the Star Blanket First Nation and is exempt from Provincial Sales Tax (PST). If you or your organization are exempt from Government Sales Tax (GST), please contact icec@firstnationsuniversity.ca to ensure that your invoice is prepared accordingly.

I need financial support. What funding options does ICEC recommend?

• Check out our Funding Opportunities here. 

I am interested in an in-person offering of this course. 

• Please contact icec@firstnationsuniversity.ca to learn more about which courses can be offered in person and discuss the options. 

Who do I contact if I need help?

• Check out ICEC's Learner Support page to see if your question is answered in the FAQs. If your question remains unresolved, feel free to complete the form with your question, or you may contact icec@firstnationsuniversity.ca for assistance with any questions you may have. We are here to help! Support requests are received during regular office hours. Please expect a response within 24-48 hours. 

Applies Towards the Following Certificates

• Project Management Professional MicroCertificate : Project Management Professional MicroCertificate